Returns & Exchanges Policy – Shoppers Courier

Thank you for using Shoppers Courier. We are committed to helping you shop globally with ease. Please read this policy carefully before making a purchase.

Service & Retail Clarification

Shoppers Courier operates as both:

A retail eCommerce platform, where customers can purchase selected products directly from our website, and
A shopping and forwarding service, where we purchase items on your behalf from third-party retailers based on the link or details you provide.
How This Affects Returns & Exchanges
Items purchased directly from our website (retail products):
These may be eligible for return or exchange based on Shoppers Courier’s internal policy outlined below.
Items purchased on your behalf from third-party stores:
These are subject strictly to the original seller’s return and exchange policies, and availability of returns is not guaranteed.
Important Notice

Shoppers Courier is not the manufacturer of the products. For third-party purchases, we act strictly on your instructions.

Customers are strongly advised to carefully review product descriptions, sizes, specifications, and seller policies before placing an order, as not all items are eligible for return or exchange.

Non-Returnable & Non-Exchangeable Items

Certain items cannot be returned or exchanged. These include, but are not limited to:

Items marked Final Sale
Perishable goods such as food, meat, and groceries
Customized or personalized items
Digital products, gift cards, and eGift cards
Hygiene-sensitive items such as underwear, cosmetics, or opened products

All items identified as Final Sale in the product title or description are strictly non-returnable and non-exchangeable under all circumstances.

By placing an order, you acknowledge that you have reviewed the product details and accept full responsibility for your selection.

Return Eligibility

Where returns are permitted:

Requests must be made within 15 days of receiving the item
Items must be in original condition (unused, unwashed, unaltered)
All tags, packaging, boxes, and accessories must be included
Returns must comply with the seller’s return policy (for third-party items)
How Returns Work

If your item qualifies for return:

Contact Shoppers Courier support immediately
Our team will guide you based on the applicable policy
You may be required to ship the item back to the seller or designated location
Important Conditions
Customers are responsible for all return shipping fees, customs duties, and handling charges
Returns must be shipped using the same or an approved carrier
Returns must originate from the same country of delivery, where applicable
Final approval of returns is subject to the seller’s decision, where applicable
Refund Policy
Refunds are issued only after the return is approved and processed
Refunds will be made to the original payment method or as store credit
Shipping fees, service fees, customs duties, and handling charges are non-refundable
Exchanges Policy
Exchanges are only possible where permitted
Exchanges are typically limited to the same item in a different size
Exchanges for different products, colors, or styles are not guaranteed
Each item may be eligible for one exchange only
Damaged or Incorrect Items

If you receive a damaged or incorrect item:

Notify us within 48 hours of delivery
Provide clear photos or videos as evidence

We will assist in resolving the issue, but outcomes may depend on the seller’s policy for third-party items.

Limitation of Responsibility

Shoppers Courier acts as a retail seller (for website products) and a purchasing and forwarding service (for third-party items).

We are not responsible for:

Product quality or manufacturing defects (for third-party purchases)
Incorrect sizing or fit selected by the customer
Seller errors or misrepresentation
Items that are non-returnable based on seller terms
Important Reminder

To avoid issues, customers should always: Carefully review product descriptions
Confirm sizes, specifications, and compatibility
Check seller ratings and return policies
Ensure the item is not marked as Final Sale
Sustainability Note

Avoiding unnecessary returns helps reduce shipping costs and environmental impact.

Need Assistance

For any questions or support, please contact Shoppers Courier before initiating a return or exchange.